Contact Us

Have a question about your order, a product, shipping, returns, or House of Lowell? Our customer service team is available to assist you.

Customer Service

Email: support@houseoflowell.com
Phone: +31 6 16498235

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM CET

We aim to respond to customer inquiries as soon as reasonably possible during our customer service hours.

Order Inquiries

If your question relates to an existing order, please include your order number and the email address used to place the order. This helps us locate your order and assist you more efficiently.

Returns

Please contact our customer service team before returning an item.

Do not send returns to our registered business address in the Netherlands.

Our central return facility is located in China. The correct return address and return instructions will be provided after your return request has been reviewed.

Please review our Return & Refund Policy before initiating a return.

Business Information

House of Lowell
Operated by Altero Group B.V.
Kraanspoor 50
1033 SE Amsterdam
The Netherlands

Registration No.: 42110606
VAT No.: NL869778948B01

Please note: Our registered business address is not a customer return address. Please contact us before returning any item.