Shipping policy

At House of Lowell, we aim to provide a clear and reliable delivery experience for every order. This Shipping Policy explains our processing times, shipping costs, estimated delivery times, and other important delivery information.

Order Processing

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Shipping Costs

House of Lowell offers free standard shipping on all U.S. orders.

There is no minimum purchase requirement to qualify for free standard shipping.

Estimated Delivery Time

After processing, standard shipping within the United States generally takes 4–5 business days.

Processing time: 1–3 business days
Transit time: 4–5 business days
Estimated total delivery time: 5–8 business days

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, holidays, periods of high demand, customs procedures, or other circumstances outside our reasonable control.

Shipping Destination

House of Lowell currently ships to customers within the United States.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Addresses

Please review your shipping information carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be shipped again.

Delayed or Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact our customer service team. We will review the available tracking information and, where appropriate, contact the shipping carrier to investigate the shipment.

If tracking information indicates that your order may have been lost in transit, please contact us so we can investigate the matter and determine an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as reasonably possible after delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging, where relevant

Once the issue has been reviewed, we will provide an appropriate solution in accordance with our Return & Refund Policy.

Contact Us

Email: support@houseoflowell.com
Phone: +31 6 16498235
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM CET