Payment Policy

This Payment Policy explains how payments are handled when you place an order with House of Lowell.

Accepted Payment Methods

House of Lowell currently accepts the following payment methods:

Visa
Mastercard
Maestro
American Express
Apple Pay
Google Pay
Shop Pay

The availability of certain accelerated or digital payment methods may depend on your device, browser, location, and eligibility. The payment methods available for your specific order will be displayed during checkout.

Currency

Prices for customers shopping on House of Lowell are displayed in U.S. dollars (USD $).

The total amount payable will be displayed during checkout before you submit your order.

Payment Authorization

Payment processing begins when you submit your order. Your selected payment method must be successfully authorized for the order to be completed.

If your payment is declined or cannot be authorized, your order may not be completed. You may attempt the payment again using corrected payment information or another available payment method.

Payment Security

Payments are processed through secure payment infrastructure provided by Shopify and applicable payment service providers.

Security measures such as encryption, transaction verification, and fraud monitoring may be used to help protect transactions.

House of Lowell does not directly store complete payment card details on its own systems.

Payment Verification

In certain circumstances, an order may be subject to additional payment or fraud verification. This may result in a delay while the transaction is reviewed.

We reserve the right to cancel an order where we reasonably believe a transaction is unauthorized or fraudulent.

Refunds

Refunds are handled in accordance with our Return & Refund Policy.

When a refund is approved, it will be issued to the original payment method used for the purchase.

Approved refunds are processed by us within up to 7 days. Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Payment Provider Fees

Any fees independently charged by your bank, card issuer, currency provider, or other payment provider are outside the control of House of Lowell.

Payment Disputes

If a payment is reversed, disputed, or subject to a chargeback, the associated order may be placed on hold or reviewed while the matter is investigated.

Contact Us

If you have a question about a payment or transaction, please contact us:

Email: support@houseoflowell.com
Phone: +31 6 16498235
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM CET